MULTIPLE HUMAN RESOURCE POSITIONS

Job Description

MULTIPLE HUMAN RESOURCE POSITIONS

KSM MANAGEMENT CONSULTANTS, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country. KSM has embarked on a growth journey in response to a dynamic positive economic environment and growth in the clientele base, is now looking to recruit high driven individuals to join our team in delivering high-quality HR Consultancy services across various industry streams. These roles requires self-driven strategic thinkers who will thrive in the HR consulting environment driven by passion to deliver quality HR services for our clients.

DO YOU HAVE WHAT IT TAKES?

COMPENSATION AND BENEFITS SPECIALIST

The Compensation and Benefits Specialist plays a critical role in ensuring the timely and accurate processing of payroll for our clients whilst focusing on overall compensation strategies. This position contributes to the KSM Reward environment and it encompasses managing a wide range of compensation-related activities, including remuneration and rewards, salary surveys, research, organization design, and job evaluation. By contributing to our mission of enabling clients to succeed through strategic HR and payroll outsourcing partnerships, the specialist will help create competitive and equitable compensation frameworks for both KSM and our Clients.

Key Responsibilities:

• Payroll Processing:
  • Manage high-volume payroll processing, including both on-cycle and off-cycle payroll for various states, ensuring accuracy in all computations for termination and separation checks.
  • Compile and enter payroll data, compute Executive Payrolls and General wages, post entries, and reconcile records to maintain accurate payroll information.
• Deductions and Contributions:
  • Calculate and process PAYE, NAPSA/NIHMA/SKILLS and Personal Levy and any other deductions.
  • Record and update changes affecting net salaries, such as exemptions and loan payments.
• Compensation and Benefits Management:
  • Administer compensation and benefits programs, Commissions and Bonuses ensuring alignment with organizational goals and industry standards.
  • Develop and implement remuneration and reward strategies that attract and retain top talent within the organization.
  • Conduct salary surveys and research to analyze competitive compensation trends and inform decision-making.
• Job Evaluation and Organization Design:
  • Perform and coordinate job evaluation and Job Grading programs to assess job worth and ensure internal equity in compensation practices.
  • Assist in designing organizational structures that promote efficiency and support business objectives.
• Monitoring and Reporting:
  • Monitor and track loans and advances to ensure correct deductions and prompt follow-up on repayment.
  • Prepare monthly and periodic reports on earnings, taxes, and approved deductions within regulated thresholds.
• Issue Resolution:
  • Timely address and resolve payroll discrepancies by collecting and analyzing relevant payroll data.
  • Timely respond to employee inquiries regarding payroll and provide guidance in resolving issues.
• Compliance and Accuracy:
  • Comply with all regulatory and statutory payments and ensure all payroll transactions comply with both client policies and KSM guidelines, as well as with regulatory requirements.
  • Review payroll adjustments for accuracy, including leave deductions and ensure proper computation of commissions and bonuses.
• Implementation and Client Engagement:
  • Seamless Client On-boarding
  • Lead the payroll implementation process by gathering necessary information from clients and ensuring timely data loading to meet go-live dates.
  • Deliver exceptional customer service by engaging with clients to understand their needs and working collaboratively with the implementation team.
• Process Improvement:
  • Drive process improvements by establishing best practices for payroll processing efficiency.
  • Manage multiple projects effectively in a fast-paced environment, ensuring timely and accurate payroll transactions.
• Documentation and Data Management:
  • Maintain organized files for payroll records and ensure the payroll system is consistently updated with accurate data.
  • Collaborate with Salary Survey experts to gather and analyze job data for salary surveys.
• Leadership and Oversight:
  • Oversee the payroll teams to ensure all processes are completed accurately and promptly.
  • Liaise in the development of salary survey reports from data collection to analysis.
• Business Development:
  • Coordinate payroll client acquisition and Business Development initiatives
  • Identify new business opportunities and generate leads for payroll and rewards services.
  • Handle rewards program matters, maintaining accurate records and providing management with updates.

Qualifications:

• Bachelor’s degree in Business Management, Administration, Finance, or a related field.
• Analytical dexterity is an added advantage
• Minimum of 5 years of experience in compensation and benefits or a similar role.
• Strong knowledge of management and accounting transactions.
• Excellent customer service skills and a commitment to client satisfaction.

If you’re ready to make an impact in the world of compensation and benefits, Apply now!

HR CONSULTANT – GENERALIST

We are looking for a proactive and experienced HR Consultant – Generalist to lead our consulting team in delivering high-quality HR services across various HR functions. This role encompasses policy formulation, employee relations, Zambian labor laws acumen, employment contract management, organizational development, manpower planning, HR ERP management, performance management system implementation and HR analytics and reporting. The ideal candidate will be a strategic thinker dedicated to fostering positive workplace cultures and driving employee engagement.

Key Responsibilities:

• HR Compliance & Audit:
  • Ensure clients comply with relevant labor laws and regulations.
  • Conduct comprehensive HR audits to assess compliance and operational effectiveness, providing actionable recommendations.
• Policy Development:
  • Collaborate with clients to design, implement, and review HR policies and procedures that reflect best practices and comply with labor laws.
  • Train client staff on new policies to ensure smooth implementation, adoption and understanding.
• Employee Relations:
  • Manage employee relations matters, fostering a positive work environment and addressing employee concerns.
  • Develop and execute employee engagement strategies that enhance workplace culture and reduce turnover.
• Wellness Programs:
  • Work with our clients to design and implement employee wellness initiatives focusing on mental, physical, and emotional health.
  • Evaluate the effectiveness of these programs and adapt strategies as needed.
• Compensation & Benefits:
  • Work with the Compensation and Benefits team in analyzing market trends to advise clients on competitive compensation structures and benefits packages.
  • Contribute in developing total reward strategies that align with organizational goals and employee expectations.
• Organization Development:
  • Assess organizational structures and recommend improvements to enhance efficiency and effectiveness.
  • Collaborate with clients to design roles and teams that align with strategic objectives.
  • Manage manpower planning initiatives to ensure optimal staffing levels.
• Job Evaluation:
  • Participate in clients’ job evaluation processes to ensure roles are appropriately assessed and compensated.
  • Assist in developing frameworks for job evaluation that promote fairness and equity in compensation.
  • Facilitate and coordinate salary surveys and remuneration reporting.
• Research:
  • Conduct research on HR trends, best practices, and industry benchmarks to inform consulting strategies.
  • Stay updated on emerging HR technologies and methodologies to enhance service delivery.
  • Discover new AI initiatives that would help teams to be more efficient
• Union Management:
  • Provide guidance on union relations and collective bargaining processes.
  • Assist clients in navigating union negotiations and maintaining positive labor relations.
• Consulting Advisory Services:
  • Serve as a trusted advisor to clients, providing strategic HR consulting tailored to their unique challenges.
  • Assist the Training department in facilitating workshops and training sessions that build HR capabilities within client organizations.
• Project Management:
  • Manage multiple consulting projects simultaneously, ensuring timely delivery and adherence to client specifications.
  • Foster strong relationships with clients, regularly communicating progress and soliciting feedback.
• Team Leadership:
  • Supervise and mentor a team of HR consultants, fostering professional development and high performance.
  • Encourage a culture of collaboration, innovation, and continuous performance improvement within the team.
• HR ERP Management:
  • Manage HR ERP systems to ensure accurate data management and reporting.
  • Utilize HR analytics to inform decision-making and improve HR processes.
• Performance Management System Implementation:
  • Implement and optimize performance management systems internally and externally to enhance employee performance and development tracking.
  • Manage and drive a performance culture that is Result oriented

Qualifications:

• Education:
  • Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  • Master’s degree or HR certifications (CIPD, ZIHRM, etc. membership.) are preferred.
• Experience:
  • 6-8 years of HR experience, with at least 3 years in a consulting or managerial role.
  • Demonstrated expertise in HR compliance, audit processes, policy development, organization design, and job evaluation.
  • Must have solid understanding of Zambian Labour Laws
• Skills:
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Excellent knowledge of labor laws and their application.
  • Outstanding interpersonal and communication skills with a customer-focused approach.
  • Proficiency in MS Office and HR software (HRIS, payroll, analytics tools).

If you are ready to make a significant impact as an HR Consultant – Generalist role and contribute to the success of our clients, we encourage you to apply!

SOCIAL MEDIA AND BRAND SPECIALIST

The Social Media and Brand Specialist will be responsible for overseeing and managing KSM GROUP social media presence while ensuring active brand visibility across various channels. This role requires a strategic thinker with a passion for cultivating positive brand engagement and enhancing overall brand awareness.

Key Responsibilities:

Social Media Strategy

• Documented Strategy Plan: Develop and present a comprehensive social media strategy outlining target audience, goals, platform selection, content types, and metrics for success.
• Content Calendar: Establish a rolling 6-12 months content calendar to schedule posts, campaigns, and promotional events across multiple platforms.

Content Creation

• Engaging Graphics and Videos: Produce high-quality visuals and video content tailored to different social media platforms.
• Copywriting: Craft compelling posts, captions, and articles that align with the brand voice and engage target audiences using various social media platforms.
• User-Generated Content Campaigns: Encourage and manage content contributions from various department and followers.

Campaign Management

• Campaign Execution: Plan, launch, and monitor social media marketing campaigns, including product launches and holiday promotions, from conception to analysis.
• Email Marketing Campaigns: Design and implement email marketing efforts that complement social media strategies.

Analytics and Reporting

• Performance Reports: Compile monthly reports detailing social media metrics (engagement, reach, impressions, conversions) and analyze the effectiveness of campaigns.
• A/B Testing Insights: Conduct regular A/B testing for posts and ads to optimize engagement and conversion rates.

Community Engagement

• Engagement Strategy: Develop tactics to increase interaction with followers, manage online communities, and respond to comments and messages.
• Influencer Partnerships: Identify and nurture relationships with influencers and brand advocates.

Brand and Visibility Support

• Brand Visibility: Collaborate with various departments to project active brand visibility across all channels.
• Radio and Television Calendar Management: Oversee and manage scheduling for radio and television appearances, ensuring consistent brand representation.
• Events Coordination: Plan and coordinate events that enhance brand awareness and engagement, aligning with broader marketing strategies.
• Social Media Platforms Management: Actively manage and optimize all social media platforms to ensure continued audience growth and engagement.

SEO and Paid Advertising

• SEO Optimization: Implement SEO best practices in social media posts and website content to enhance visibility.
• Paid Ad Campaign Management: Create and manage social media advertising campaigns (e.g., Facebook Ads, TikTok, Instagram promotions), including budget management and KPI tracking.

Collaboration and Training

• Cross-Department Collaboration: Work with other departments (e.g., sales, customer service) to align marketing messaging and campaigns.
• Training and Best Practices: Organize workshops or training sessions for team members on social media best practices and tools.

Market Research

• Competitor Analysis: Conduct regular audits of competitors’ social media performance and marketing strategies to identify trends and opportunities.
• Audience Insights: Use analytics tools to gather insights about audience demographics and preferences, adjusting strategies as needed.

Brand Management

• Consistent Brand Messaging: Ensure consistency of brand voice and messaging across all social media platforms and marketing collateral.
• Crisis Management Plans: Develop strategies for addressing comments or brand crises on social media.

Continuous Improvement

• Feedback Mechanism: Implement systems to collect feedback from customers and followers to improve social media strategies.
• Stay Updated on Trends: Regularly research and share insights on the latest social media trends and tools with the team.

Qualifications:

• Bachelor’s degree or a Diploma in Information Systems Technology, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in a similar role.
• Proven knowledge of content creation and social media management.
• Excellent communication skills, both written and verbal.

If you are passionate about brand management and social media strategy, we would love to hear from you!

TALENT ACQUISITION SPECIALIST

The Talent Acquisition Specialist will be responsible for finding and attracting top talent to the organization while managing the employment bureau and ensuring effective candidate vetting and clearance processes.

Duties and Responsibilities:

• Collaborate closely with Clients and management on all recruitment assignments to ensure speedy, fair, and professional hiring practices.
• Utilize various methods to recruit and network with potential candidates, including social media platforms, networking events, and job fairs.
• Oversee the management of the employment bureau, ensuring it operates effectively and meets organizational needs.
• Ensure proper on-boarding processes for new hires, ensuring all necessary paperwork is completed promptly and accurately.
• Conduct preliminary interviews with recruits to assess interest, personality, and salary requirements.
• Provide feedback to management regarding applications, shortlisting, and the status of the recruitment process.
• Maintain a pool of “Go-to Talent” by industry for easy placement and ensure access to qualified candidates.
• Use standardized screening techniques to assess the skills, qualifications, and experience of potential candidates, recommending selection methods as appropriate.
• Actively build a qualified recruitment support team for KSM and its clients.
• Prepare and submit Recruitment Returns to the Ministry of Labour as required by law.
• Coordinate recruitment efforts to ensure that recruitment matters are handled consistently, even during absences.
• Identify business opportunities by evaluating prospects’ positions in the industry and conducting business development visits to various corporates to solicit new business.
• Drive and implement the agreed Recruitment Strategic Agenda.
• Source, attract, and hire candidates through headhunting and various media adverts.
• Continuously update and manage job websites and platforms under KSM Recruitment and GOZAMBIAJOBS platforms
• Draft recruitment advertisements and collaborate with the graphics team to create compelling adverts for websites, apps, and social media platforms.
• Define job descriptions and document specifications to accurately shortlist candidates.
• Identify prospective candidates using a variety of techniques and channels, conducting thorough screening processes.
• Prepare and deliver various reports to clients and KSM on the recruitment process upon concluding recruitment exercises.
• Lead and manage international sourcing and recruitment for both in-comings and out-goings
• Spearhead the creation and updating of recruitment ATS software and processes, making recommendations for improvements and innovations.
• Assist with HR assignments and other related tasks as requested by management.
• Prepare monthly internal reports to track recruitment activities and progress.
• Provide guidance to clients on best recruitment practices and build long-term relationships with them.
• Maintain a comprehensive pool of CVs for highly qualified candidates.
• Manage and participate in any assignments or activities assigned by KSM management from time to time.
• Assist the Management Consultant with all HR matters as may be required.
• Implement the Recruitment Strategic Plan and related objectives.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• Master’s degree or HR certifications (CIPD, ZIHRM, etc. membership) are preferred.
• Minimum of 5 years of work experience in a similar role.
• Membership in the Zambia Institute of Human Resource Management a must.

BUSINESS DEVELOPMENT SPECIALIST

A Business Development Specialist will plays a key role in helping the company expand client base, build relationships, and ensure growth.

Duties and Responsibilities:

• Identify potential clients: Research industries, businesses, and organizations that would benefit from the HR services the firm provides.
• Competitor Analysis: Analyze the competition to understand what HR services they offer and how to position the firm better in the market.
• Trend Monitoring: Keep track of emerging trends in the industry.

• Lead Generation: Generate leads through various channels (cold calling, email campaigns, networking, events, etc.).
• Networking: Build strong relationships with key decision-makers in companies and HR departments.
• Presentations & Pitches: Deliver customized presentations and proposals to potential clients, highlighting how the HR firm’s services can meet their needs.
• Client Onboarding: Guide new clients through the process of working with the firm, ensuring a smooth transition and understanding of services.

• Develop Sales Plans: Create and execute strategies to meet sales targets and expand the client base.
• Negotiation & Closing: Handle contract negotiations and work to close deals with prospective clients.
• Upsell & Cross-sell Services: Identify opportunities to sell additional HR services to existing clients.

• Work with Marketing: Collaborate with the marketing team to ensure promotional materials and campaigns align with business development goals.
• Coordinate with HR Consultants: Work closely with HR consultants to ensure that the firm’s offerings align with client expectations.
• Feedback Loop: Gather feedback from clients and collaborate with internal teams to refine services and offerings.

• Build Partnerships: Identify potential business partners (other companies or service providers) and work to form partnerships that expand service offerings or client reach.
• Attend Industry Events: Participate in HR-related events, conferences, and seminars to network and raise the company’s profile.

• Track KPIs: Monitor key performance indicators (KPIs) such as sales numbers, lead conversion rates, and client satisfaction.
• Regular Reporting: Provide regular updates and reports to senior management about the business development efforts, progress, and challenges.

• Explore New Markets: Look for opportunities in untapped industries, regions, or markets where the firm can offer HR services.
• Adapt Services to Market Needs

• Ensure Client Success: Work to ensure that clients are satisfied with the services provided, leading to long-term relationships.
• Address Concerns: Respond promptly to any client concerns or issues, aiming to resolve them and maintain positive relationships.

Qualifications:

• Bachelor’s degree in Business Management, Administration, Finance, or a related field.
• Analytical dexterity is an added advantage
• Minimum of 5 years of experience in compensation and benefits or a similar role.
• Strong knowledge of management and accounting transactions.
• Excellent customer service skills and a commitment to client satisfaction.

If you’re passionate about talent acquisition and eager to make a significant impact in building an exceptional workforce, we invite you to apply!

Method of Application

Should you fit the above requirements and are interested in this position, kindly send your CV to: jobs@gozambiajobs.co.zm or send to jobs@ksm.co.zm by/before 18^TH APRIL, 2025 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm

KSM – WE CONNECT PEOPLE TO JOBS AND JOBS TO PEOPLE.